Insurance Plans and Financial Policies at Astera Cancer Care
Astera Cancer Care participates with most major insurance carriers and will work diligently as your patient financial advocate in an effort to help you understand and access your benefits. Please contact your insurance carrier to confirm that we participate with them and be sure to bring your insurance card(s) every time you come to the office. Also, make sure to inform our staff whenever you have a change of insurance.
Most insurance plans are accepted by Astera Cancer Care.
- Contact us for more information.
Cost containment, ethical billing practices and HIPAA-compliant confidentiality.
For your peace of mind, Astera Cancer Care maintains firm policies and procedures on cost containment and ethical billing practices. Operating in compliance with the Health Insurance Portability and Accountability Act (HIPAA), Astera Cancer Care protects and secures your health information and privacy, ensuring that all of your information will remain confidential.
About insurance copayments and billable amounts.
As a participating provider with your insurance carrier, we are contractually obliged to collect copays at the time of service. Your insurance company may require copays, not only for office visits with your physician, but also for chemotherapy treatments, injections and laboratory appointments. We must collect copays at the time of service for these visits, as well.
Upon completion of your visit and payment of your copay, Astera Cancer Care will bill your insurance company for the remaining balance due. In the event you are unable to pay the copay at the time of your visit, we regret we will be unable to accommodate you and your appointment will need to be rescheduled.
Billing for out-of-network insurance at Astera Cancer Care.
In the event that Astera Cancer Care is not a participating provider with your insurance company, we will still forward your billing claims to your insurance company at the time of your visit. Astera Cancer Care will then bill you for any remaining charges not covered by your insurance company. You will be responsible for this remaining balance.
Patients without any insurance must be prepared to make a full payment at the time of service.
Med-Metrix is responsible for handling patient billing at Astera Cancer Care. Med-Metrix representatives are available Monday thru Friday from 8:00am – 4:00pm to work with you on any questions or concerns you may have and can be reached at 1-800-220-8369.
Responsibility for referrals.
If your insurance requires referrals, it is your responsibility to ensure the referral is either sent to our office prior to your visit or you may also bring it with you to your appointment. We suggest that you retain a copy so that you may keep track of the number of visits left on your referral and its expiration date. Please feel free to ask Astera Cancer Care to make a copy of your referral for you. We may have to reschedule your visit if you do not have a current referral on file.
If you are unable to make your appointment at Astera Cancer Care, it is important to call us to cancel the appointment a minimum of 24 hours in advance. In the event you do not call us to cancel, we regret we must charge a fee, as we have reserved this time for you.
Astera Cancer Care will bill patients on a monthly basis for the balance of charges not covered by their insurance companies. Astera Cancer Care requests payment of any balance due within 60 days of the date of the Astera Cancer Care bill. After 60 days, balances due will be billed at a rate including an additional 1.5% interest fee per month. Astera Cancer Care accepts payments in the form of cash, check or credit card.
Still have questions about insurance, our financial policies or your financial responsibility, please don’t hesitate to call us at 732-390-7750.